RETURNS POLICY
Please get in touch with any queries regarding your purchase or my Returns Policy.
If you are unhappy with your purchase in any way, I offer a 14 days no-quibble returns policy on all items sold at Sarah H Davis.
Please get in touch to request a return and I will forward return postage details to you.
Refunds are eligible on all goods that are returned in a brand new and as received condition. Please dispatched securely, in original packaging where possible.
On receipt of returned items, you will receive a full-refund (including postage paid) or an exchange of goods, whichever has been specified.
Returns postage is paid for by the buyer. Please ensure that items are sent by recorded delivery. This provides your peace of mind, as well as full tracking.
Exceptions to refunds and exchanges.
Personalised items are not eligible for refund or exchange. This includes:
- Pyrography inscribed wood products where a personalised message or inscription has been added after purchase.
- Personalised items where an inscription or personalised image has been embroidered, painted or applied in any way, to a product after purchase.
- Any made-to-order, commissioned pieces or products that have been personalised in any way and therefore, not eligible for re-sale. (Please note that images of personalised and made-to-order items will be sent by email to you, for your consideration, prior to purchase.
There is never an obligation to buy made-to-order items (that can be re-sold), for any reason.
It you have received a personalised item that you are not happy with or it has been damaged in transit, please don’t hesitate to get in touch for a resolution. I will always do my utmost to resolve any issues whatsoever, upon request.
For an queries, please use the Contact Form below or email: sarahhdavis@hotmail.co.uk
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